Terms of service
Last Updated: September 20, 2026
These Terms of Use (“Terms”) apply to your use of the Splash website, guides, pricing tools, contractor matching services, and related services (“Services”).
By using Splash, you agree to these Terms. You must be at least 18 years old and have the legal right to make decisions about the property involved.
If you do not agree to these Terms, please do not use Splash.
1. What Splash Does
Splash helps homeowners learn about shower remodeling, explore potential project costs, evaluate do-it-yourself options, and connect with independent professionals who may be able to complete shower remodeling projects.
Splash is a referral and technology platform.
Splash is not a general contractor, home improvement contractor, construction company, or employer of the independent professionals available through the Services.
When you choose to work with a Splash Pro, your agreement for remodeling or installation services is directly between you and the independent professional or company performing the work (“Pro”).
The Pro is responsible for the performance, supervision, quality, safety, scheduling, permitting where applicable, and completion of the work they agree to perform.
2. Splash Pros
Splash reviews professionals before allowing them to participate in the Splash network. Our vetting process may consider factors such as experience, business information, insurance, licensing where required, references, previous work, reputation, or other criteria we consider relevant.
However, vetting does not guarantee that a Pro will perform work to your satisfaction or that problems will never occur.
Pros are independent businesses and are not employees, agents, partners, or representatives of Splash.
Homeowners should review the Pro's installation agreement, qualifications, insurance, warranties, and other relevant information before hiring them.
3. Estimates and Price Lock
Splash may provide estimated project prices, price ranges, or access to our Price Lock program.
Prices shown before an in-person project review are based on the information provided by the homeowner and assumptions about the existing shower and project conditions.
Price Lock Eligibility
A project may qualify for Price Lock when it meets Splash's standard project requirements.
Before Price Lock is confirmed, a participating Pro must verify the project in person, including relevant measurements and site conditions.
If the project qualifies, the participating Pro agrees to honor the applicable Splash Price Lock range or pricing terms presented for the qualifying scope of work.
A project that does not meet the Price Lock requirements may still be completed by the Pro, but pricing will be determined directly between the homeowner and the Pro.
Price Lock applies only to the agreed scope of work. Changes requested by the homeowner or conditions that could not reasonably be identified before work begins may result in additional charges.
Examples may include concealed water damage, rot, mold, structural problems, plumbing or electrical issues, code requirements, asbestos or hazardous materials, nonstandard construction, inaccurate information supplied by the homeowner, or other conditions outside the agreed standard scope.
Any additional work and related pricing must be agreed upon between the homeowner and the Pro.
4. Your Agreement With the Pro
Splash does not enter into the home improvement contract between you and a Pro.
Before work begins, you should receive and review a written agreement from your Pro describing the work to be performed, pricing, payment terms, estimated schedule, warranties, cancellation rights, and other applicable terms.
You are responsible for deciding whether to enter into an agreement with a Pro.
Payments for installation services are made directly to the Pro unless Splash expressly states otherwise.
Georgia consumer guidance recommends written contracts containing applicable guarantees, warranties, start/completion dates and other project terms.
5. How Splash Makes Money
Splash may receive fees from Pros for introductions, referrals, completed projects, participation in the Splash network, or other services provided to Pros.
These fees do not increase or change Splash's responsibilities under these Terms and do not make a Pro an employee or agent of Splash.
6. Materials
Unless expressly stated otherwise, homeowners purchase shower materials directly from third-party retailers, manufacturers, distributors, or other sellers.
Splash may provide product suggestions, shopping lists, links, estimated costs, or other information to help homeowners select materials.
Splash does not manufacture these products and does not control third-party inventory, shipping, product quality, availability, pricing, returns, or warranties.
Product warranties are provided by the applicable manufacturer or seller and are subject to their terms.
You are responsible for confirming that products are appropriate for your project before purchasing them.
6. DIY Projects
Splash may provide DIY guides, shopping lists, tutorials, product recommendations, and other educational information.
All DIY information is provided for general educational purposes only.
Home improvement work may involve demolition, plumbing, electrical systems, waterproofing, power tools, structural components, hazardous materials, and other risks.
You are responsible for deciding whether you have the knowledge, skills, tools, permits, and qualifications needed to perform the work safely and correctly.
Splash is not responsible for injuries, property damage, water damage, leaks, mold, failed waterproofing, failed installations, code violations, product damage, or other losses resulting from DIY work or your use of Splash's educational information.
Where professional or licensed work is required, you are responsible for hiring the appropriate professional.
7. Workmanship & Warranties
Splash Pros are responsible for their own workmanship.
Any workmanship warranty is provided by the Pro and is governed by your agreement with that Pro.
Splash does not provide a workmanship warranty or guarantee unless expressly stated in writing.
Product warranties are provided by the applicable manufacturer or seller and are subject to their terms.
8. Homeowner Responsibilities
You agree to provide accurate and complete information about your project.
Incorrect or incomplete information may affect pricing, Price Lock eligibility, material requirements, scheduling, or the final cost of your project.
You are responsible for reviewing your project details, material selections, and agreement with the Pro before work begins.
9. Cancellations & Refunds
Splash does not currently collect homeowner payments for installation services.
Cancellation, deposit, and refund terms for installation work are governed by your agreement with the Pro and applicable law.
Returns and refunds for materials are governed by the retailer or manufacturer from which you purchased them.
Nothing in these Terms limits rights that cannot legally be waived.
10. Communications
When you submit a quiz, pricing request, or request to connect with a Splash Pro, you authorize Splash and the Pro connected with your project to contact you by phone, text message, or email regarding your request.
Message and data rates may apply.
Separate consent may be required for unrelated marketing communications.
11. Third-Party Services
Splash may provide links to retailers, manufacturers, contractors, or other third-party websites and services.
Those businesses operate independently from Splash. Their own terms, warranties, return policies, and privacy policies may apply.
Splash is not responsible for third-party websites, products, services, availability, or conduct.
12. Disclaimer
Splash provides its website, pricing information, guides, and other content on an “as is” and “as available” basis.
We work to provide useful and accurate information, but we do not guarantee that pricing, product information, availability, timelines, guides, or other content will always be complete, current, or error-free.
Splash does not guarantee that your project will qualify for Price Lock or that a particular Pro will be available.
Splash content does not replace professional construction, engineering, architectural, electrical, plumbing, legal, or other professional advice.
13. Limitation of Liability
To the fullest extent permitted by law, Splash and its owners, employees, affiliates, and service providers are not responsible for losses or damages resulting from:
work performed or not performed by a Splash Pro;
the acts, omissions, negligence, or misconduct of a Pro;
DIY installation or use of Splash educational content;
products or materials purchased from third parties;
incorrect information provided by a homeowner;
delays, scheduling issues, product availability, or project disputes; or
indirect, incidental, special, or consequential damages related to your use of Splash.
Nothing in these Terms excludes liability that cannot legally be excluded.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold Splash and its owners, employees, affiliates, and service providers harmless from claims, losses, damages, or expenses resulting from your misuse of the Services, violation of these Terms, violation of applicable law, or infringement of another person's rights.
15. Intellectual Property
The Splash name, branding, website, guides, graphics, pricing tools, designs, and original content belong to Splash or its licensors.
You may use Splash content for personal, noncommercial purposes.
You may not copy, scrape, reproduce, sell, distribute, modify, or commercially use Splash content without our written permission.
16. Privacy
Your use of Splash is also subject to our Privacy Policy, which explains how we collect, use, and share personal information.
Privacy Policy: [LINK]
17. Changes to These Terms
We may update these Terms as Splash and our Services change.
The latest version will be posted on this page with an updated “Last Updated” date.
If any part of these Terms is found to be unenforceable, the remaining terms will continue to apply.
18. Disputes
If you have a dispute involving installation work, workmanship, payment, scheduling, or warranties, you should first contact the Pro responsible for your project.
If you have a dispute with Splash, please contact us first so we can attempt to resolve the issue.
These Terms do not limit rights available to you under applicable law.
19. Contact Us
If you have questions about these Terms, contact:
Splash
[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[EMAIL ADDRESS]